Privacy Policy

Last updated: August 8, 2023

At Laceyu Lovutu Document Services ("us", "we", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Submit documents for processing
• Contact us with inquiries
• Subscribe to our newsletters
• Participate in surveys or promotions

Types of Information Collected:

• Personal Identifiers (name, email, phone number)
• Document information (contents of submitted documents)
• Payment information (processed securely by our payment providers)
• Technical data (IP address, browser type, device information)

2. How We Use Your Information

We use the information we collect for various purposes:

• To provide and maintain our services
• To process your document requests
• To communicate with you about your orders
• To improve our services and develop new features
• To prevent fraud and ensure security
• To comply with legal obligations

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability testing
• Limited access to personal data on a need-to-know basis
• Secure document destruction procedures

4. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal retention requirements
• Resolve disputes and enforce agreements

Typically, we retain client documents for 6 months after service completion unless longer retention is required by law.

5. Your Rights

Depending on applicable laws, you may have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to processing of your data
• Request restriction of processing
• Withdraw consent where processing is based on consent

6. Third-Party Services

We may use third-party services that process personal data on our behalf:

• Payment processors
• Cloud storage providers
• Translation specialists (for multilingual documents)
• Notary publics and legal professionals

All third-party providers are carefully vetted for compliance with data protection standards.

7. International Data Transfers

As a Singapore-based company serving international clients, your data may be transferred to and processed in countries outside your jurisdiction. We ensure such transfers comply with applicable data protection laws through:

• Standard contractual clauses
• Adequacy decisions
• Other lawful transfer mechanisms

8. Changes to This Policy

We may update our Privacy Policy periodically. We will notify you of changes by posting the new policy on this page and updating the "last updated" date. You are advised to review this policy regularly for any changes.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer at:

Email: dpo@laceyu-lovutu.sbs
Postal: Data Protection Officer, Laceyu Lovutu, 18 Robinson Road, #10-01, Singapore 048547